Monitor

What is Blind Spot Monitor?

Blind Spot Monitor helps Shopify merchants detect and respond to issues on critical paths — storefront pages, checkout, scripts, and key third-party dependencies. When something breaks, Blind Spot opens an incident and notifies your team so you can act quickly.

Key Features

• Shopify-focused monitors — HTTP endpoints, checkout reachability, script checks, and status-page monitoring
• Safe defaults — storefront and checkout-entry checks are created automatically on first use
• Truthful activation — protection is only marked active after current checks and a successful email Fire Drill
• Incidents that match reality — incidents open on confirmed failures and close on recovery
• Flexible alerting — Email and Webhooks on all plans; Slack and SMS on Pro
• Automations — Meta + Google Ads guardrails (Pro) and webhook playbooks
• Noise control — severity-based routing, alert cooldown reminders, quiet hours (Pro), and escalation (Pro)
• Plan-safe downgrades — keep your monitors; Free runs up to 5 active monitors and locks the rest until you upgrade
• Test alerts — send a test alert any time to verify your setup end-to-end
• Revenue impact (optional) — add your store inputs to include estimated impact in alerts
• App ecosystem playbooks — for popular third-party apps, alerts include common-impact guidance plus “what to do now / how to prepare” tips

Getting Started

1. 1

   Install Blind Spot Monitor

   Install the app from the Shopify App Store and open it from your Shopify admin.

2. 2

   Connect at least one channel

   Go to Integrations → Add Channel and connect Email or a Webhook (available on all plans). If you’re on Pro, add Slack or SMS as a backup channel for critical alerts.

3. 3

   Wait for the baseline checks

   Blind Spot creates storefront and checkout-reachability monitors automatically. Confirm they have current results before adding optional monitors.

4. 4

   Send a test alert

   Go to Settings → Send Test Alert. A successful email Fire Drill plus current monitor checks completes activation.

Core Concepts

Monitors

Monitors are scheduled checks. When a check fails, an incident opens and your team is notified based on your routing rules.

Incidents

Incidents track the full lifecycle of an issue from detection to recovery. Learn more about Alerts & Incidents.

Channels

Channels are where alerts are delivered. You can connect:

• Email
• Webhooks
• Slack (Pro)
• SMS (Pro)

Documentation